Shipping policy

Shipping Policy

Welcome to Ran Diamond. We proudly serve customers across the United States and are committed to providing a reliable and efficient shipping experience.

Processing Time

  • Orders are typically processed within 1–3 business days after payment is confirmed.
  • Orders are not shipped on weekends or holidays.
  • During high-demand periods, processing times may be slightly extended.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Time (United States)

Standard Shipping

  • Estimated Delivery: 7–12 Business Days

Expedited Shipping

  • Estimated Delivery: 5–8 Business Days
  • Additional shipping fees may apply at checkout.

Please note that delivery times are estimates and may vary depending on carrier delays, weather conditions, holidays, or customs processing.

Shipping Fees

  • Standard shipping rates are calculated at checkout based on the destination and selected shipping method.
  • We may offer free shipping promotions on eligible orders from time to time.

Order Tracking

After your package is shipped, a tracking number will be sent to your email address. Tracking information may take 24–72 hours to update.

Customs & Import Taxes

Some international shipments may be subject to customs duties or import taxes. These charges, if applicable, are the responsibility of the customer.

Incorrect Shipping Information

Please double-check your shipping address before placing your order.

Ran Diamond is not responsible for packages lost or delayed due to incorrect or incomplete address information provided by the customer.

If you need to update your address, please contact us as soon as possible:

📧 taokelly860@gmail.com
📞 +86-15011335658

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of the delivery date. We will do our best to assist you and work with the shipping carrier to resolve the issue.

Contact Us

Ran Diamond
📧 Email: taokelly860@gmail.com
📞 Phone: +86-15011335658
📍 Address: 22-4-302, Lilai Garden Zone4, Shunyi District, Beijing, China